Refund & Cancellation Policy

What this policy covers

This policy explains how to cancel what you buy from Vine Yard Fitness and when money is returned. It covers monthly memberships, One-Day Passes, and personal and small group training.

It sits alongside our Terms & Conditions and the membership agreement you accept at signup. Where the membership agreement you accepted says something different about billing or cancellation, that agreement controls.

Where your membership actually lives

Memberships are sold and administered through Gym Insight, our membership management provider. Your payment method, billing schedule, invoices, and membership record are held there, not on this website. We never see or store your card details.

That means most billing changes (updating a card, checking a charge, seeing your renewal date) are made in the Gym Insight member app, available on the Apple App Store and Google Play.

Cancelling a monthly membership

Memberships at Vine Yard Fitness are month-to-month with no contract, and you may cancel at any time.

How to cancel

Use whichever of these suits you. We do not require one particular route, and no member is turned away for choosing the wrong one:

• The online cancellation option made available for memberships bought online
• By email to contact@vine-yardfitness.com
• By telephone on 908-481-3500
• By personal delivery or mail to Vine Yard Fitness, 971 Lehigh Avenue, Union, NJ 07083

We confirm every cancellation in writing or electronically once it has been processed. Keep that confirmation.

When it takes effect

For an ordinary month-to-month cancellation, after the statutory cancellation period described below, cancellation takes effect at the end of the billing period you have already paid for.

There is no notice period. Nothing beyond submitting your cancellation before the next recurring charge is required — no fixed number of days, no notice window to miss.

You keep full access through the end of that paid period.

What cancelling does to your rate

This is established policy and applies today:

• Your rate is locked for as long as your membership stays active and continuously paid. It is not locked for life.
• If you cancel, the discounted rate ends with it.
• If you rejoin later, you join at whatever rate is available at that time. There is no guarantee the Founders rate will still exist.
• The Founders rate is limited to the first 100 members. Once all 100 are claimed, that rate is gone for good.

Refunds on monthly membership dues

Monthly memberships are billed in advance for the month ahead, and you keep access for the whole of the month you paid for.

Dues that have already been properly charged are not pro-rated or refunded simply because you stop coming in before that paid period ends, except where the law requires otherwise. The statutory rights set out further down this page are not affected by that, and neither is a charge made in error.

Enrollment and initiation fees

There are none. Vine Yard Fitness does not charge an enrollment, initiation, registration, key-fob, or annual maintenance fee, so there is no such fee to refund. If any fee of that kind were ever introduced, it would be clearly disclosed and accepted at signup before it could be charged.

Joining before we open

Billing begins at our official opening, not when you sign up. Joining early locks your rate without paying for a gym you cannot use yet.

Where a membership is sold before the facility is open, the membership agreement you accept at signup states the promised opening date. If we are not open for business by that date, you may cancel and receive a full refund of any deposit or payment, as required by New Jersey law.

One-Day Passes

Established policy: day passes are single-visit and non-refundable. A day pass is valid for one day's full access, carries no membership or ongoing commitment, and is for adults 18 and over.

A pass is tied to the person who bought it and to the visit selected. It is not transferable, and an unused pass is not exchanged for a credit or rolled over to another day.

The exceptions are narrow and we honour them without argument: a duplicate or erroneous charge, a failure by us to provide the access you paid for, or any case where a refund is required by law. See billing errors below.

Personal training and small group training

Personal training and small group training are arranged by inquiry rather than bought on this website. They are separate from your membership: cancelling a membership does not cancel a training arrangement, and cancelling training does not cancel your membership.

Sessions may be bought individually or in packages, according to your trainer's published offering.

• Cancelling or rescheduling with at least 24 hours' notice costs you nothing. The session is simply moved.
• A cancellation with less than 24 hours' notice, or a no-show, may forfeit that session.
• If the trainer cancels, the session is rescheduled or credited to you.
• Unused sessions are not transferable and not refundable, except where the law requires it, or where we or the trainer cannot provide the service you bought.

Merchandise

Vine Yard Fitness does not currently sell merchandise or any physical product, online or otherwise. If that changes, this policy and our Fulfillment Policy will be updated to cover returns and exchanges before anything goes on sale.

Freezes and holds

You may request one freeze of up to 90 days in a rolling twelve-month period, for documented medical reasons, military deployment, or extended travel. There is no freeze fee.

While the freeze runs, monthly dues and facility access are both paused. Your membership resumes automatically when it ends, unless it has been lawfully cancelled in the meantime.

Billing errors and unauthorized charges

If you have been charged twice, charged after cancelling, charged the wrong amount, or charged for something you did not buy, tell us. Contact us at contact@vine-yardfitness.com or 908-481-3500 with the date and amount of the charge.

We will look into it with Gym Insight and correct any confirmed error. A charge we agree was made in error is refunded regardless of anything else in this policy.

Please come to us before disputing a charge with your bank. A chargeback usually suspends the membership automatically and takes far longer to unwind than a direct correction.

Memberships we end

If we suspend or end a membership because of a breach of our Terms & Conditions (for example unsafe conduct, harassment, or sharing access credentials), no refund of amounts already charged is given.

If we end a membership for our own reasons, such as closing the facility or discontinuing a service, we refund the unused portion of anything you have already paid for.

How refunds are paid

Where a refund is due, it is returned to the original payment method through Gym Insight. How quickly it appears depends on your bank or card issuer, typically within a few business days of being processed.

We do not issue refunds in cash or to a different payment method.

Your rights under New Jersey law

Nothing in this policy takes away rights the law gives you. New Jersey regulates health club contracts, and the rights below apply whatever else this page says.

The three-operating-day cancellation right

A buyer of new or increased health club services may cancel for any reason before midnight of the third operating day after receiving a copy of the contract. No explanation is needed.

You may cancel by any method New Jersey law permits, including by telephone to the facility, by qualifying mail or personal delivery, and online where the contract was entered into online. A timely statutory cancellation receives a full refund, within the period the law requires.

The membership agreement presented at signup carries the legally required New Jersey Notice to Customer in its required conspicuous form.

Death or permanent disability

A membership may be cancelled on the member's death or permanent disability, in accordance with New Jersey law. We may ask for documentation the law permits us to ask for. Any amount retained or refunded is calculated as New Jersey law requires.

Relocation

A member who permanently moves more than 25 miles from Vine Yard Fitness — or from an affiliated health club offering the same or similar services at no additional expense, if one exists — may cancel in accordance with New Jersey law. We may ask for reasonable proof of the new permanent residence, and will calculate any amount retained or refunded as the law permits.

Facility closure

If Vine Yard Fitness is closed for more than 30 days through no fault of yours, you may take the remedy New Jersey law provides — an extension for the period of the closure, or a pro-rated refund, as applicable.

Pre-opening memberships

If your membership was sold before we opened and we are not open for business by the date promised in your agreement, you may cancel and receive a full refund of any deposit or payment, as required by New Jersey law.

Changes to this policy

We may update this policy as our services develop. The effective date at the top of this page shows when it was last revised, and the version published here is the current one. Changes that materially affect active members will be communicated at the email address on file.

Contact us

To cancel, to ask about a charge, or to ask anything about this policy:

Vine Yard Fitness
971 Lehigh Avenue, Union, NJ 07083
contact@vine-yardfitness.com
908-481-3500

We reply within one business day.