Fulfillment Policy

Why this is a Fulfillment Policy and not a shipping policy

Vine Yard Fitness does not sell physical products, and nothing we sell is shipped. We have no online store, no merchandise, no apparel, and no supplements. There is nothing to pack, post, or track, so a traditional shipping policy would describe a service we do not offer.

What we sell instead is access: monthly memberships, One-Day Passes, and in-person training. This policy explains how each of those is delivered to you and when it becomes usable.

What we sell

• Monthly memberships: recurring, month-to-month, giving unlimited 24/7 access to the facility
• One-Day Passes: a single visit with full access, no membership and no commitment
• Personal and small group training: coached sessions delivered in person at the facility

All three are delivered digitally or in person. None involves a carrier, a tracking number, or a delivery address.

How a membership is delivered

Signup is fully online through our secure Gym Insight portal. Tap any Join button on this website and you are taken there to complete your membership. There is no paperwork at the front desk.

1. You sign up on the Gym Insight portal and accept the membership agreement presented at checkout.
2. Gym Insight confirms your membership by email, to the address you gave at signup.
3. You install the Gym Insight member app from the Apple App Store or Google Play and sign in.
4. Your QR access code appears in the app. That code is your key: scan it at the door, any hour, any day.

Setup takes minutes, not days. Your membership and QR access are configured digitally as part of signup.

When access actually begins

Two things can differ, and it is worth being clear about both:

• Your membership is created immediately when you complete signup.
• Billing begins at our official opening, not on the day you sign up. Joining early locks your rate without paying for a gym you cannot use yet.

Members who join before the gym opens therefore hold a live membership and a reserved rate, with entry and billing both starting at opening.

The opening date promised to you is stated in the membership agreement you accept at signup. If we are not open for business by that date, you may cancel and receive a full refund — see the Refund & Cancellation Policy.

How a One-Day Pass is delivered

A One-Day Pass is a single visit with full access to the facility, for adults 18 and over. It is used in person at 971 Lehigh Avenue and is not shipped or mailed.

The "Buy a Day Pass" button on this website takes you to the same Gym Insight portal used for memberships.

A pass is bought before you arrive, not at the door. Purchase runs through the designated Vine Yard Fitness and Gym Insight process, and the pass is tied to the person who bought it and to the visit selected. It is verified at the facility through whichever digital or check-in process is available.

Because there is no complimentary guest access, this is the route for anyone who is not a member — including someone coming in with a member. A member may not admit a guest on their own QR code.

How training sessions are delivered

Personal training and small group training are delivered in person, at the facility, by a coach. They are arranged by inquiry (use the contact form on our website or speak to us at the gym) rather than bought through this website.

Sessions are scheduled with you directly, and delivered in person by a trainer authorized by Vine Yard Fitness. Booking, rescheduling, the 24-hour cancellation window, and what happens to a missed session are covered in our Refund & Cancellation Policy.

Merchandise and physical goods

We do not currently sell merchandise, apparel, equipment, supplements, or any other physical product, online or at the facility. There is no local pickup to arrange, because there is nothing to pick up.

If we ever do begin selling physical goods, this page will be replaced with a full Shipping & Fulfillment Policy covering processing times, shipping methods and charges, delivery estimates, local pickup, and lost, damaged, or incorrect orders. That will be published before anything goes on sale, not after.

If something does not arrive

Because nothing ships, the things that can go wrong are digital. The usual ones:

• No confirmation email after signing up. Check your spam folder first, then contact us. An address mistyped at checkout is the most common cause.
• No QR code in the app. Make sure you are signed in with the same email address you used at signup.
• Your QR code will not scan at the door. Contact us and we will check your membership status with Gym Insight and get you in.
• You were charged but have no membership. Contact us with the date and amount, and we will trace the payment. Charges made in error are refunded to the original payment method.

Reach us at contact@vine-yardfitness.com or 908-481-3500. We reply within one business day.

Refunds and cancellations

What can be refunded, and how to cancel, are covered in our Refund & Cancellation Policy. In short: memberships are month-to-month with no contract, cancelling ends any promotional rate, and One-Day Passes are single-visit and non-refundable.

Where we are

Everything we sell is used at one place:

Vine Yard Fitness
971 Lehigh Avenue, Union, NJ 07083
Open 24 hours, seven days a week, by member QR access
Parking and entrance behind the building, next to Behind the Vine

Changes to this policy

We may update this policy as our services develop. The effective date at the top of this page shows when it was last revised, and the version published here is the current one.

Contact us

Vine Yard Fitness
971 Lehigh Avenue, Union, NJ 07083
contact@vine-yardfitness.com
908-481-3500